maintenance requests

maintenance request

We understand that when there is maintenance required on your property, you want things done ASAP! Quite often we find that some basic troubleshooting will:

Fix the problem instantly without requiring a tradesman to attend the property
Save you money in incorrect call out fees where the problem could have been fixed yourself or was caused by one of more of your own devices or equipment
Identify more details on the problem so we can send the correct tradesman the first time so that the item is repaired faster.

Below are some of the commonly encountered tenant problems. Please ensure you try these BEFORE submitting your maintenance request.

power

Perhaps the Safety switch has been activated
- Reset the safety switch in the fuse/meter box
Perhaps or of your is faulty cause a fuse in the meter box to be tripped
- Turn off the power points and unplug all equipment in the property
- Reset the safety switch/tripped fuse in the fuse/meter box
- Incrementally turn on equipment to identify which item is tripping the fuse/meter box.

*NOTE – If you call out an electrician and the fault is identified as one or your appliances or pieces of equipment, you will be invoiced for the call-out charges.

We highly recommend having all appliances and equipment professionally tested and tagged on a regular basis.

If this fault finding does not resolve your power loss, it could be that your leased property is subject to a wider area loss of power. In this case, we recommend that you contact Ergon for Outages & Disruptions.

Please note that the Landlord may agree for e-Property as their management agency to spend up to a specific amount for maintenance if the Landlord is not contactable. There is a cap on what maintenance we can approve without a Landlord’s approval.

Priority of this Maintenance Request Priority of this Maintenance Request The safety of staff/customers is at risk as a result of the issue outlined in this maintenance request My business cannot operate until this maintenance is repaired The operations of my business are significantly affected by the issue identified in this maintenance request This issue is routine, please resolve at your earliest convenience

You need to agree to the following terms before your maintenance request can be submitted You need to agree to the following terms before your maintenance request can be submitted I agree that have followed the elementary troubleshooting tips outlined above I have reviewed our lease agreement and can confirm that the maintenance required is not within the scope of our responsibilities as a tenant for this property (please check your lease agreement).

Maintenance Request Type

Last Name*

Phone(Business Hours)*

First Name*

Email Address

Phone(After Hours)

Property Address*

Description of Repair

Do you authorise a tradeperson to gain access to your property using keys provided by our office? Do you authorise a tradeperson to gain access to your property using keys provided by our office? Authorisation*

15 + 13 =